Shipping Policy

At Dylan’s Discreet Shop, we aim to ship all orders quickly, discreetly, and reliably. By placing an order, you agree to the terms outlined below.

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1. Order Processing

• Orders are shipped only after they are marked as paid and the order is fully completed in our system.

• Processing usually takes 0–1 business days once payment is confirmed.

• Orders placed without successful payment will not be processed or shipped.

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2. Shipping Within Canada

We offer three shipping options for Canadian customers:

✓ Same-Day Delivery (Canada Only)

• Available in select regions.

• Orders must be placed and paid for before the daily cut-off time.

• Delivered discreetly on the same day.

✓ Standard Shipping

• Estimated delivery: 2–5 business days, depending on location.

✓ Express Shipping

• Estimated delivery: 1–2 business days.

Delivery times may vary during holidays, severe weather, or carrier delays.

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3. International Shipping

International customers can choose from:

✓ Standard International Shipping

• Estimated delivery: 6–14 business days, depending on the destination.

✓ Express International Shipping

• Estimated delivery: 3–7 business days.

Same-day delivery is not available outside of Canada.

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4. Discreet Packaging

• All orders are shipped in plain, unmarked packaging with no reference to our products.

• Your privacy is always our priority.​

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5. Tracking Information

• Tracking numbers are provided when available.

• Some international destinations may have limited tracking updates.​

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6. Shipping Issues & Delays

• Once a package is handed to the courier, we are not responsible for delivery delays, incorrect addresses, theft, or failed delivery attempts.

• If an issue occurs, we encourage customers to contact the shipping carrier directly.

• We will assist when possible, but refunds for courier delays are not guaranteed.​

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7. Customs, Duties & Restrictions (International Buyers)

• International customers are responsible for any duties, taxes, or customs fees.

• We are not responsible for packages held, delayed, or rejected by customs.​

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8. Changes to This Policy

We may update or revise this Shipping Policy at any time. Continued use of our website means you agree to any updated terms.