Terms & Conditions

Welcome to Dylan’s Discreet Shop (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Eligibility

By using our website, you confirm that:

You are of legal age to purchase vaping products according to your local laws.
You agree to provide accurate information when placing an order.

2. Orders & Payments

All orders placed on our website must be paid in full, whether accidental or intentional.
By completing checkout, you authorize us to charge the full order amount to the payment method provided.
If you avoid or refuse payment after placing an order, the company may take further action, which can include collections or legal steps.

3. Order Cancellation Policy

If you wish to cancel an order, you must contact customer service as soon as possible.
Cancellations are not free. A $50–$100 cancellation fee applies per order you request to cancel.
Orders that have already been processed, packaged, or shipped cannot be cancelled.

4. Refund Policy

Refunds are handled only through our customer service team.
If you need help with refunds or issues with your order, contact the customer service number provided on our website.

Refund eligibility is determined on a case-by-case basis.
Refunds may take 3–10 business days to process.
Shipping fees, cancellation fees, and certain product categories may be non-refundable.

5. Shipping & Delivery

We ship discreetly to the address provided at checkout.
Once an order is shipped, we are not responsible for delays caused by couriers, incorrect addresses, theft, or failed delivery attempts.
Tracking information will be provided when available.

6. Product Use & Liability

All products sold are intended for personal use only.
We are not responsible for any harm, damage, or misuse of products purchased from our store.
By purchasing, you agree that you understand the risks associated with vaping.

7. Privacy

We keep all customer information confidential.
We do not share or sell your personal information except when required to process orders or comply with the law.

8. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.
Continued use of our website after changes means you accept the updated terms.

9. Disclaimer

The explanations and information provided herein are general examples and not legal advice.
We strongly recommend that you seek legal assistance to fully understand and customize your policies.